Terms and Conditions

1.1 www.castingcallback.com (the “Site") is operated by Casting Callback Limited which is registered in England and Wales with the registered number 14274736 and has its registered office at Berghers Hill, Wooburn, HP10 0JP. All references to "www.castingcallback.com" or "Casting Callback" within these terms and conditions shall mean Casting Callback Limited.

1.2 These Terms and Conditions should be read in conjunction with the Casting Callback Privacy Policy (which can be found here) and the Casting Callback Cookie Policy (which can be found here). Together, the Casting Callback Terms and Conditions, Cookie Policy and Privacy Policy constitute the “User Agreement” which sets out the legally binding terms and conditions that apply to your use of the Site and the services available on the Site. By registering as a user of and/or accessing or using the Site, you are deemed to have read, understood and accepted the User Agreement and are bound by the terms contained therein. If you do not agree to the User Agreement in its entirety, please do not use or access the Site.

1.3 We reserve the right to change any term or condition of the User Agreement at any time. Changes will take effect when posted on the Site. Whilst we will endeavour (but do not undertake) to inform users of any substantive changes, your continued use of the Site and/ or Services after such changes have taken effect will be deemed acceptance by you of the amended User Agreement.

2.1 The Site is an online platform, providing search and networking services ("the Services") to Actor freelance personnel looking for acting work ("Actors") and corporate entities looking to hire the services of Actors ("Employers") in the content creation sector (the "Industry"). 

2.2 Actors and/or Employers will be able to take out a Premium Membership in order to access certain Services which offer enhanced functionality ("Premium Services").

2.3 Use of the Site:

2.4 We reserve the right to improve, amend, or suspend the Service provided on the Site at any time without notice.

3.1 You may sign up to the Site to use the Services as an Actor or a corporate entity by completing and submitting the form on our "sign up" page. You must be at least 18 (eighteen) years of age to register on the Site and use the Services. You must only register one account on the Site and you are not permitted to register if your account has been previously terminated, or is currently suspended, further to clause 6 below. Creating or registering multiple accounts or profiles will be a breach of this User Agreement. Those who register with the Site are hereinafter referred to as "Users". When you register with us you will create a password. You will use your email address and password ("User ID") to log in to your profile page and access the Services on the Site. 

3.2 You should make every effort to keep your User ID safe and you are responsible for all actions taken with your User ID. It should not be disclosed to any other person and other than where access is provided to Users within a company by way of access code, no other person should be allowed, either directly or indirectly, to use your User ID or password. Unless authorized under the procedures set out on the Site, you must not transfer or sell your User ID. If you lose control of your password, you may lose substantial control over your personal data and may subsequently be subject to legally binding actions taken on your behalf. You shall be responsible for all activities and anything occurring through your account until your account is closed or you prove that your account security was compromised through no fault of your own.

3.3 You may not register on the Site or use the Services unless you are 18 (eighteen) years old. Company Users must not authorize anyone below the age of 18 to use the Site or Services. We may use your registration details to verify your identity and entitlement to use the Site and the Services.

3.4 You are solely responsible and liable for providing accurate and truthful registration details. The Casting Callback does not vet and cannot and does not confirm or guarantee the purported identity of Users or the validity or the accuracy of the information which users post to the Site and accepts no liability or responsibility to Users in respect thereof.

3.5 If you register as a corporate entity, you represent that you have the authority to bind that entity to this User Agreement.

3.6 Users who register as Pro Member account holders are required to pay a subscription fee.

4.1 Registration on the Site is free at the point of account creation. You are solely responsible for paying all expenses you may incur when you access or use the Site and Services including without limitation your internet or data service provider charges and any excess charges to that provider if you have a limit on the amount of data you can download together with all costs of the equipment and facilities you need to connect to and use the Site. We are not responsible if your own equipment or software is not compatible with the Site.

4.2 A selection of Premium Services are available on the Site for which subscription fees are charged. The price of the various subscription options is listed where appropriate on the Site, and Users will have the opportunity to view and confirm applicable fees and subscriptions before committing to payment. Subscriptions are offered for Actors, Suppliers and Employers on a monthly or yearly basis. We must receive payment of the relevant part of the subscription fee before the Premium Services are available to you.

4.3 You can make secure payment for subscription fees via the Site. 

4.4 We reserve the right to refuse any subscription application, to alter the fee structure and/or to commence or cease charging for any of our Services at any time at our discretion. In the event that we reject a subscription application after we have received the subscription fee we shall refund the fee within fourteen (14) days from the rejection date. If any change is made to the subscription fee levels, payment structure and/or process, users will be informed by email and any such change will not affect existing subscriptions paid by users until the completion of the subscription period that they have paid for.

4.5 In the event of payment being made to Casting Callback Limited by fraud or unauthorized use of a credit or debit card, Casting Callback Limited will cease to collect payments from that card as soon as reasonably practicable. Casting Callback Limited will not be liable to return funds that have been paid before the date it is made aware of the alleged fraudulent use of the card, although Casting Callback Limited may, at its discretion, return payment to the person entitled thereto.

4.6 Subscription accounts will renew automatically on the renewal date unless you choose to cancel or suspend your subscription and we shall be entitled to charge the then prevailing rate for each new period.

4.7 Subscribers shall be entitled to cancel their subscription at any time, by giving written notice of cancellation, to be served not less than 14 days before the renewal date in accordance with the Notice provisions in this User Agreement. In the event of cancellation or suspension of your account, you shall not be entitled to a refund of your subscription fees or any amount thereof which corresponds to an unexpired portion of your subscription. In the event of insufficient notice being given, you will be liable to pay the next period of your subscription and Casting Callback will not guarantee reimbursement of any payments made in relation to subscriptions/fees.

5.1 All copyright, trademarks and other intellectual property rights in the Services are vested in Casting Callback Limited or its licensees. You may not copy, reproduce, modify in any way or transmit, distribute or make available to the public any material included on the Site (other than your own CV, profile or other personal information that you upload to the Site) and any other use requires the prior written consent of Casting Callback Limited. Nothing set out in these terms and conditions shall be construed as granting any licence of any copyright, trademarks or other intellectual property to you or any third party. By uploading your CV and/or Company profile (including any text, artwork or photographs) you grant to Casting Callback Limited and its licensees permission to use, edit and modify the information for reasons connected with the operation of the Site and/or Services and the right to use the artwork and photographs for the purposes of publicity. By registering with the Site as a corporate entity, you hereby grant Casting Callback Limited and its licensees the right to use your Company name and logo/artwork on the Site and for the purposes of any publicity.

Without limiting other remedies, we reserve the right to terminate, suspend or restrict your account without notice if:-

7.1 As a User, you are solely responsible for any information or materials you provide or communicate to others on the Site or when using the Services including without limitation information submitted in the registration process, your CV or any description of your own services and any other material, blogs, data or content (such as show reels) you post within the Site ("User Information").

7.2 You are solely responsible for ensuring that any opinions expressed in your User Information are genuinely held and that your User Information and activities on the Site are not:

7.3 You must not use the Site or the Services in any way:-

7.4 You are solely responsible for obtaining any clearances, permissions or otherwise in respect of third party copyright works, trade marks, designs or other intellectual property and other relevant rights such as the rights of publicity and likeness. Casting Callback accepts no liability for failure on the part of the User to do this.

7.5 You hereby warrant that you are entitled to upload, publish and exhibit your User Information on the Site and that no fees or royalties of any kind are payable by the Casting Callback or any third party in respect thereof. Without limiting the generality of the foregoing, Users who are uploading show reels must ensure that they have the right to upload the same onto the Site, including without limitation all necessary rights in any underlying material included within the show reel, which is not owned outright by the Users.

7.6 Except within the Site or as permitted under the User Agreement, you may not assist anyone to, or attempt to, reverse engineer, decompile, disassemble, adapt, modify, copy, reproduce, lend, hire, rent, perform, sub-license, make available to the public, create derivative works from, broadcast, distribute, commercially exploit or transmit the Site, the Services, the User Information or any other material posted on the Site.

7.7 You will only use the Site, Services and User Information for the purpose for which it is intended, namely: to publicise your services and/or recruit and search for personnel in the Industry.

7.8 You warrant that you shall only use information on the Site including, without limitation, User Information in accordance with your obligations in clause 10 and data protection, privacy and all other applicable laws, codes and regulations. You further warrant that you will comply in all respects with the terms of the Casting Callback Privacy Policy (which can be found here) with respect to any User Information you collect or process within the Site and/ or Services. You accept the Casting Callback Privacy Policy and the Casting Callback Cookie Policy (which can be found here) and agree that you will not do anything that shall compromise our compliance with the Privacy Policy or the Cookie Policy nor do anything contrary to the Privacy Policy insofar as your use of the Site is concerned.

7.9 Without limiting the generality of the foregoing, all Users must where requested, in all cases give other Users an opportunity to update and/or remove their User Information and/or any reference to them from their own databases within the Site, as well as the opportunity to review the information they have collected about them. Users must respond to such requests on a timely basis. In addition, Users will remove all User Information about another User within 2 (two) weeks of receiving a request from the Casting Callback to do so.

7.10 We may amend the Casting Callback Privacy Policy and the Casting Callback Cookie Policy without notice and at our absolute discretion, and by continuing to use the Site you accept such changes.

8.1 Actors, Suppliers and Employers acknowledge that there is no legal obligation on other Users who when using the Site post or respond to job advertisements to respond to or complete a transaction with the other party. Your use of the Site and/or Service does not mean that you will be considered for any role or engagement advertised on the Site and we give no warranty, guarantee or representation in that respect.

8.2 Notwithstanding the foregoing, Employers acknowledge and recognize that by accepting an offer of services or a tendered quote for a job, they may be attracting legal liability to complete the transaction. Users are encouraged to complete the arrangements regarding any engagement or transaction via direct communication outside the Site. The Casting Callback accepts no liability whatsoever for the failure by any user to fulfil an engagement or complete a transaction or any other obligation. The Casting Callback will not be a party to any agreements entered into between Actors, Suppliers and Employers.

8.3 Users must ensure that they are competent, qualified and legally entitled to supply the services they publish or advertise on the Site. Any User Information published on the Site relating to services offered by Users must be relevant to the supply of those services.

8.4 You must not manipulate the price of any quotes, interfere with other User's quotes, create false job (s) or tender (s) or submit jobs, tenders, quotes or User Information using a false User ID.

8.5 You understand that the Casting Callback is unable to cancel any project request once submitted.

9.1 The Site and the Services are provided on an 'as is' and 'as available' basis. We do not guarantee that the Site and/ or Services will operate efficiently or be free from errors or omissions nor that it will be available uninterrupted and in a fully operating condition.

9.2 The Site and/or Services may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control. We will not be liable to you or to any other person in the event that all or any part of the Site and/ or Services are suspended, discontinued, modified or changed in any way or for the loss of your CV, profile or other User Information. In order to protect against system failure on the Site or Services, we strongly recommend that you back up any data which you upload onto the Site.

9.3 To the extent that we are able by law, we exclude liability for any direct, indirect or consequential loss or damage incurred by you or any third party (whether foreseeable or otherwise) in connection with the Service or its use, including, without limitation, loss of data, income, opportunity, goodwill or reputation. We do not accept any liability for identity theft or for misuse of the information you have provided. We accept no responsibility for any errors, omissions, inaccurate content or non-availability of the Service. We will not be responsible to any third party for the content or accuracy of any materials uploaded and you accept that it is your responsibility to upload your personal information onto the Site accurately.

9.4 We are not responsible, nor accept any liability for and do not endorse any features, content, advertising, products or other materials on or available from third party websites ("Third Party Sites") or APIs. We also do not screen, audit, or endorse Third Party Sites or APIs. Accordingly, if you decide to access Third Party Sites or use such API’s, we advise that you review their applicable terms and policies, emphasise that you do so at your own risk and you agree that your use of any API is on an "as-is" basis without any warranty from us as to the functionality of such API or any Third Party Site.

9.5 We are not responsible, nor accept any liability for any loss or damage suffered by you as a result of your decision to connect, communicate or exchange information (including without limitation User Information) with any other User. You specifically acknowledge that the use of the Site involves the disclosure of information about you, including sensitive personal information, to third parties and that their use of this information is not and cannot be controlled by the Casting Callback. You further acknowledge that this information may be downloaded or otherwise used by third parties. You confirm that you agree to bear all risks associated with the disclosure to and use by the third parties and that you will not hold Casting Callback responsible or liable for any acts or omissions of third parties which may infringe your rights in any way.

9.6 We process all User information in accordance with our obligations in clause 10 and in accordance with the Casting Callback Privacy Policy (which can be found here) and the Casting Callback Cookie Policy (which can be found here). By using the Site and/or the Services, you consent to such processing and acknowledge your own obligations with regard to processing data in accordance with clause 10 and the Casting Callback Privacy Policy. You agree that we may disclose the information you provide if required to do so by law or where we believe that such disclosure is necessary to respond to queries or to claims of an infringement of rights, for legal reasons or to enforce the terms of  this User Agreement. You agree that it is your responsibility to put in place appropriate measures to protect your own personal information and that you will take all due care and attention in that respect. The Casting Callback accepts no liability for breach by you or any third party of the Casting Callback Privacy Policy, the violation by you or any third party of data protection legislation or the failure or omission by you or any third party with regard to data processing when using the Site or Services. In any event, to the extent permitted by law, our liability to you shall be limited to the cumulative total of subscription fees paid by you to Casting Callback Limited.

9.7 All complaints or disputes between you and Casting Callback regarding the Site and/or the Services must be reported to Casting Callback at [email protected]. Casting Callback seeks to resolve disputes with its users fairly and within a reasonable time frame, but will have no liability if a resolution is not reached. However, Casting Callback is not responsible for dealing with disputes between users of the Site, which must be resolved between the users concerned. In the event that you have any right, claim or action against any other User arising from that User's use of the Site, you agree to pursue such right, claim or action independently of and without recourse to us, and you release Casting Callback Limited (and our directors, agents and employees) from all claims, liability, damages, losses, costs and expenses, including legal fees, known and unknown, arising from or in any way connected with such right, claim or action.

9.8 You hereby agree to indemnify and hold us and our officers, directors, agents, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of this User Agreement, breach of copyright or any other intellectual property right or confidence or failure to comply with your User Responsibilities hereunder or your violation of any law, code or regulations including without limitation data protection legislation or the rights of a third party.

10.1 For the purpose of this clause the following terms shall have the following meanings;

10.2 You agree that for the purposes of Data Protection Legislation Casting Callback Limited shall be Data Controller in respect of any Personal Data which you may share or transfer to us in accordance with the User Agreement. 

10.3 You agree that for the purposes of Data Protection Legislation Casting Callback Limited shall be a Data Processor and you will be a Data Controller in respect of any Personal Data generated, created, or uploaded by you in any Internal Database created, maintained or controlled by you including, without limitation, any lists of Actors or Suppliers or any notes that you may create which relate to particular Actors or Suppliers. You represent and warrant to us that you have all rights, permissions, and consents to upload any Personal Data to the Site, or to share any Personal Data with Casting Callback Limited further to the Services provided, and any such transfer complies with all applicable Data Protection Legislation.

10.4 Each party to this User Agreement shall take steps to ensure that its employees and agents are informed of its obligations in relation to Personal Data that it collects, transfers or holds.

10.5 Each party to this User Agreement warrants to the other that it will Process Personal Data in compliance with all applicable Data Protection Legislation.  

10.6 Each party to this User Agreement warrants to the other that having regard to the reasonably available state of the art of technological development, the nature of the Processing in question, the cost of implementation, and the material risk to the rights of affected Data Subjects, it will take appropriate technical and organisational measures to secure relevant Personal Data against the unauthorised or unlawful Processing and against accidental loss or destruction.

10.7 Where a party to this User Agreement becomes a Data Processor pursuant to it, it warrants that in relation to the Personal Data in respect of which it is a Data Processor that:

10.8 We confirm that we will treat all Personal Data which is shared in accordance with these Terms and Conditions in line with the Casting Callback Privacy Policy (which can be found here) and the Casting Callback Cookie Policy (which can be found here)

10.9 Each party agrees to indemnify and keep indemnified and defend at its own expense the other party against all costs, claims, damages or expenses incurred by the other party or for which the other party may become liable due to any failure by the first party or its employees or agents to comply with any of its obligations pursuant to this clause 10. In order to avail itself of this indemnity the claiming party must: promptly notify the indemnifier of any relevant claim of which the indemnified party becomes aware; not make any admission of liability or offer to settle in respect of any relevant claim without the prior written permission of the indemnifier; grant the indemnifier full control of all relevant proceedings on request; and provide the indemnifier with such assistance in dealing with such claims as it may reasonably request.

10.10 The parties acknowledge that to the extent that a party is a Data Processor pursuant to the User Agreement it will be reliant on the other, the Data Controller, for direction as to the extent to which the Data Processor will be entitled to use and Process the relevant Personal Data. Consequently, the Data Processor will not be liable to the Data Controller for any loss or damage which arises from any claim brought by a Data Subject or any fine levied by any relevant regulatory authority which results from any action or omission by the Data Processor, to the extent that such action or omission resulted directly from the Data Controller’s instructions.

Unless otherwise stated, notices to Casting Callback should be sent by email to [email protected] or by registered post to: Casting Callback, Coachmans Cottage, Wooburn, HP10 0JP. Notices to you will be sent to the email or postal address provided by you to Casting Callback during the registration process. Receipt of notices sent by email or post is deemed 48 hours after notification is sent.

You will not without our prior written consent disclose, publish or discuss with any third party any information which may come to your attention relating to the business of Casting Callback Limited, its trade secrets, technical or financial data or any other confidential or proprietary information, documentation or material used or owned by Casting Callback Limited or relating to the Site and/or Services or the operations or processes of Casting Callback Limited other than where such information is already in the public domain, is required to be disclosed by a court of law or is disseminated for the purposes of the Services and in accordance with this User Agreement.

13.1 We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control, including without limitation fire, casualty, accident, riot, act of terrorism or war, act of God, strike, lock-out, labour conditions, judicial order or enactment or incapacity, illness or death of any officer of Casting Callback Limited.

13.2 This User Agreement (and any related dispute, controversy, proceedings or claim of whatever nature) shall be governed and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction in relation thereto.

13.3 If any part of the terms of this User Agreement is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

13.4 This User Agreement contains the entire agreement between us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings or proposals, written or oral, between us in relation to such matters or any statements made to you by any person, including (without limitation) any of our employees or agents. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading. All other terms and conditions expressly or impliedly applicable by statute or otherwise are excluded to the fullest extent permitted by law.

13.5 Headings and clause numbering in this User Agreement are for convenience only and do not affect its interpretation.

13.6 We shall be entitled to assign, transfer or sub-contract or in any way make over the benefit or burden of this User Agreement to a third party. This User Agreement is personal to each user and users shall not be entitled to assign this User Agreement or any of the rights, benefits or entitlements hereunder.

13.7 In the event of a sale, transfer, reorganization or other disposal of Casting Callback, in whole or in part, your details may form part of the transferred business assets and as such may be shared with our advisors and any prospective purchasers and their advisors.

13.8 A waiver by us of any terms of this User Agreement in a particular instance shall not be deemed or construed to be a waiver of such term or condition for the future or affect our rights in respect of any subsequent breach of the terms of this User Agreement. All rights and remedies contained in this User Agreement shall be distinct, separate and cumulative and no action or inaction by us shall operate to exclude or deprive us of any other rights allowed by law.

13.9 No third party shall be deemed under the User Agreement to have enforceable rights by virtue of the Contracts (Rights of Third Parties Act) 1999.

13.10 This User Agreement shall not constitute a partnership, agency or joint venture between Casting Callback Limited and any user.